HMGT 299 Hospitality Management Internship

Hospitality students will have an evaluative culminating experience after a minimum successful completion of required HMGT course credits. Students will spend 300 hours of directed, hands-on experience in their chosen area of the hospitality industry at either an off-campus facility or the Center for Hospitality and Culinary Studies' restaurant and retail laboratory. The faculty instructor will coordinate with the industry partner regarding the course objectives, applicable experiences, and evaluation. Students will submit reflective updates to the instructor throughout the experience and submit a final reflective presentation.

Credits

3

Prerequisite

HMGT 101 and successful completion of nine additional HMGT credits

Course Objectives

1. Explain the organizational structure of the internship site, including the mission statement, and describe the interdepartmental relationships of all personnel.
2. Demonstrate quality service skills that ensure guest satisfaction.
3. Demonstrate the ability to produce a quality product or perform a duty according to established standards.
4. Demonstrate the use of management information systems as it applies to the internship site (e.g. POS, PMS, Microsoft Office, Cvent).
5. Participate in meetings in order to learn and show effective communication (e.g. task force, management, staff).
6. Create and maintain a journal of internship hour activities, including a written final reflection paper presentation.

Course Objectives

1. Explain the organizational structure of the internship site, including the mission statement, and describe the interdepartmental relationships of all personnel.

   This objective is a course Goal Only

   Procedure for Assessing Student Learning

   • Other (please fill out box below)
   • Course specific rubric

   Program Goal(s)

   Degree: Hotel, Restaurant, and Event Management - A.A.S. Degree (Career)

   Function at the entry-level or mid-level management position within the hospitality field.

2. Demonstrate quality service skills that ensure guest satisfaction.

   This objective is a course Goal Only

   Procedure for Assessing Student Learning

   • Other (please fill out box below)
   • Course specific rubric

   Program Goal(s)

   Degree: Hotel, Restaurant, and Event Management - A.A.S. Degree (Career)

   Utilize problem-solving skills related to managerial issues with the hospitality/tourism industry.

3. Demonstrate the ability to produce a quality product or perform a duty according to established standards.

   This objective is a course Goal Only

   Procedure for Assessing Student Learning

   • Other (please fill out box below)
   • Course specific rubric

   Program Goal(s)

   Degree: Hotel, Restaurant, and Event Management - A.A.S. Degree (Career)

   Utilize problem-solving skills related to managerial issues with the hospitality/tourism industry.

   Degree: Hotel, Restaurant, and Event Management - A.A.S. Degree (Career)

   Operate in a context of legal, ethical, and service modes as set by the industry.

4. Demonstrate the use of management information systems as it applies to the internship site (e.g. POS, PMS, Microsoft Office, Cvent).

   This objective is a course Goal Only

   Procedure for Assessing Student Learning

   • Other (please fill out box below)
   • Course specific rubric

   Program Goal(s)

   Degree: Hotel, Restaurant, and Event Management - A.A.S. Degree (Career)

   Function at the entry-level or mid-level management position within the hospitality field.

5. Participate in meetings in order to learn and show effective communication (e.g. task force, management, staff).

   This objective is a course Goal Only

   Procedure for Assessing Student Learning

   • Other (please fill out box below)
   • course specific rubric

   Program Goal(s)

   Degree: Hotel, Restaurant, and Event Management - A.A.S. Degree (Career)

   Function at the entry-level or mid-level management position within the hospitality field.

6. Create and maintain a journal of internship hour activities, including a written final reflection paper presentation.

   This objective is a course Goal Only

   Procedure for Assessing Student Learning

   • Other (please fill out box below)
   • course specific rubric