HMGT 244 Managing the Housekeeping Operation

This course assists students with the development of practical applications of housekeeping operation including the planning, organizing, staffing, and control techniques required to assure quality service. The course examines appropriate personal and professional practices, career opportunities, and organizational structures within a housekeeping department.

Credits

2

Prerequisite

HMGT 101

Hours Weekly

2 hours weekly

Course Objectives

1. Develop a plan to execute the tasks and responsibilities appropriate to various housekeeping positions and describe inter/intra departmental relationships.
2. Generate forecasts and calculate staffing requirements.
3. Utilize current software and computer programs to develop housekeeping assignments (e.g. Word, Excel,
   Property Management System (PMS)).
4. Evaluate the techniques for recruiting, selecting, training, scheduling, and motivating employees.
5. Plan the budgeting and recordkeeping activities of a housekeeping department.
6. Identify social and economic trends (e.g. recycling) impacting housekeeping operations.

Course Objectives

1. Develop a plan to execute the tasks and responsibilities appropriate to various housekeeping positions and describe inter/intra departmental relationships.

   Program Goal(s)

   Degree: Hospitality Management - A.A.S. Degree (Career)

   5. Demonstrate beginning managerial techniques and supervisory skills, incorporating human resource management components.

2. Generate forecasts and calculate staffing requirements.

   Program Goal(s)

   Degree: Hospitality Management - A.A.S. Degree (Career)

   1. Function at the entry-level or mid-level management position within the hospitality field.

3. Utilize current software and computer programs to develop housekeeping assignments (e.g. Word, Excel,
   Property Management System (PMS)).

   Program Goal(s)

   Degree: Hospitality Management - A.A.S. Degree (Career)

   2. Execute and oversee basic skills involving food preparation and lodging operations satisfactorily.

4. Evaluate the techniques for recruiting, selecting, training, scheduling, and motivating employees.

   Program Goal(s)

   Degree: Hospitality Management - A.A.S. Degree (Career)

   6. Operate in a context of legal, ethical, and service modes as set by the industry.

5. Plan the budgeting and recordkeeping activities of a housekeeping department.

   Program Goal(s)

   Degree: Hospitality Management - A.A.S. Degree (Career)

   3. Maintain appropriate cost control and financial management skills.

6. Identify social and economic trends (e.g. recycling) impacting housekeeping operations.

   Program Goal(s)

   Degree: Hospitality Management - A.A.S. Degree (Career)

   1. Function at the entry-level or mid-level management position within the hospitality field.